MC8 · Tools · Twilio
AI Voice and SMS Automation with Twilio
Twilio provides the programmable communications infrastructure; we provide the AI intelligence that makes it genuinely useful. We build AI-powered voice systems that understand natural language instead of pressing 1 for sales, SMS workflows that have real conversations with customers, and outbound calling systems that qualify leads before connecting to human agents.
What we build with Twilio
Healthcare: AI handles appointment scheduling and reminders via SMS and voice
Real estate: AI qualifies inbound property enquiries and books showing appointments
Home services: AI handles inbound calls, qualifies jobs, and dispatches technicians
Financial services: AI handles routine account enquiries and routes complex issues to agents
Common questions
What AI models work best with Twilio voice?
For real-time voice, we use models optimised for low latency — typically OpenAI's real-time API or Deepgram for STT combined with a fast LLM for response generation. For SMS, latency is less critical and we use the best available model for the task.
How do we handle compliance (TCPA, GDPR) with AI calling?
We implement consent management, opt-out handling, calling hours restrictions, and audit logging as part of every Twilio AI implementation. Compliance requirements are addressed before any system goes live.
Can Twilio AI integrate with our existing CRM?
Yes. We build integrations that push call transcripts, AI summaries, and outcome data to your CRM in real time.
What's the cost of running AI on Twilio?
Twilio costs (per-minute, per-message) plus AI API costs (per-token). We model the total cost per conversation during scoping so you have full visibility before committing.
Want to integrate Twilio into your business?
Start with the assessment. We will tell you if Twilio is the right fit.
Take the Assessment →