MC8 · Tools · WhatsApp (Meta)
AI Automation for WhatsApp Business
WhatsApp is the world's most-used messaging app, and WhatsApp Business API enables businesses to build AI-powered experiences on the platform where their customers already spend time. We implement AI agents on WhatsApp that handle the full customer journey — from initial enquiry through qualification, appointment booking, and post-sale support — with the conversational quality that WhatsApp users expect.
What we build with WhatsApp (Meta)
Real estate: AI qualifies property enquiries and books viewings via WhatsApp
Healthcare: AI handles appointment scheduling and patient communication on WhatsApp
E-commerce: AI manages order enquiries and returns via WhatsApp
Financial services: AI handles account enquiries and lead qualification on WhatsApp
Common questions
Do we need WhatsApp Business API or is the free app sufficient?
The free WhatsApp Business app is for manual use. WhatsApp Business API is required for AI automation, bulk messaging, and integration with your systems. We handle API access and setup.
How do we get WhatsApp Business API access?
Via a Meta Business Solution Provider (BSP). We work with approved BSPs to get your account set up and verified. The process typically takes 1–3 weeks.
What are the messaging restrictions on WhatsApp Business API?
WhatsApp has strict policies around message templates, opt-in requirements, and content types. We design all AI workflows to comply with WhatsApp's Business Policy from the outset.
Can AI handle the full customer journey on WhatsApp?
Yes, within WhatsApp's policy constraints. We design AI agents that handle qualification, booking, and service, with clear escalation to human agents when needed.
Want to integrate WhatsApp (Meta) into your business?
Start with the assessment. We will tell you if WhatsApp (Meta) is the right fit.
Take the Assessment →